Privacy Policy

PRIVACY POLICY

True Essence Living

Effective Date: 10th April, 2026

Last Updated: 10th April, 2026

Patricia Higgins and Clinton Higgins trading as True Essence Living (ABN: 27 309 936 532) ("we," "us," "our," "True Essence Living") are committed to protecting your privacy and handling your personal information with care and respect.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website (trueessenceliving.com), use our services, or interact with us.

1. INFORMATION WE COLLECT

1.1 Personal Information You Provide

We collect information you voluntarily provide to us, including:

Contact Information: Name, email address, phone number, postal address

Account Information: Username, password, billing information

Payment Information: Credit card details, billing address (processed securely through Stripe and PayPal)

Communication Records: Emails, messages, support inquiries, feedback

1.2 Health and Wellness Information

During our sessions, programs, and services, we may collect:

Personal Health Information: Details about your physical, emotional, mental, or spiritual wellbeing shared during consultations

Session Notes: Information discussed during individual sessions, group programs, or coaching calls

Progress Information: Your experiences, transformations, and outcomes from our programs

Background Information: Personal history, challenges, goals, and aspirations relevant to our work together

1.3 Technical Information

When you visit our website or use our services, we automatically collect:

Website Usage Data: Pages visited, time spent, clicks, downloads

Device Information: IP address, browser type, operating system, device type

Cookies: Small files stored on your device to enhance your experience (see our Cookie Policy below)

1.4 Third-Party Platform Information

We use Ivorey.io as our website platform and customer relationship management (CRM) system, which may collect and process your information on our behalf.

2. HOW WE USE YOUR INFORMATION

We use your personal information for the following purposes:

2.1 Service Delivery

Provide our coaching, healing, and wellness services

Conduct individual sessions and group programs

Maintain records of our work together for continuity of care

Send you program materials, resources, and session confirmations

2.2 Business Operations

Process payments and manage billing

Respond to your inquiries and provide customer support

Manage memberships and subscription services

Maintain accurate business records

2.3 Communication

Send important updates about your programs or sessions

Provide relevant educational content and resources

Share information about new services or programs (with your consent)

Respond to your questions and feedback

2.4 Legal Compliance

Comply with applicable laws and regulations

Protect our legal rights and interests

Respond to legal requests or court orders

3. INFORMATION SHARING AND DISCLOSURE

We respect your privacy and do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

3.1 With Your Consent

Testimonials: We may share your success stories or testimonials only with your explicit written permission

Case Studies: Anonymous case studies may be shared for educational purposes, with all identifying information removed

3.2 Service Providers

We may share information with trusted third-party service providers who assist us in operating our business:

Ivorey.io: Our website platform and CRM system for managing client relationships and communications

Stripe and PayPal: Payment processors for secure transaction handling

Email Service Providers: For sending newsletters, program updates, and communications (currently through Ivorey.io)

All service providers are bound by confidentiality agreements and are prohibited from using your information for any other purpose.

3.3 Legal Requirements

We may disclose your information if required by law, court order, or to protect the rights, property, or safety of True Essence Living, our clients, or others.

3.4 Business Transfers

In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new owner, subject to the same privacy protections.

4. DATA SECURITY

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

Secure Transmission: All data transmission is encrypted using SSL technology

Access Controls: Limited access to personal information on a need-to-know basis

Regular Updates: We regularly update our security measures and systems

Third-Party Security: Our service providers maintain industry-standard security measures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. DATA RETENTION

We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy:

Active Clients: Information is retained throughout our working relationship

Session Records: Clinical notes and health information are retained for 7 years after our last interaction, as per industry best practices

Financial Records: Payment and billing information is retained as required by Australian tax law

Marketing Communications: Contact information is retained until you unsubscribe or request deletion

6. YOUR RIGHTS

Under Australian Privacy Principles, you have the following rights regarding your personal information:

6.1 Access Rights

You may request access to the personal information we hold about you. We will provide this information in a reasonable timeframe, subject to any legal restrictions.

6.2 Correction Rights

You may request correction of any inaccurate or incomplete personal information we hold about you.

6.3 Deletion Rights

You may request deletion of your personal information, subject to our legal obligations and legitimate business interests.

6.4 Opt-Out Rights

You may opt out of marketing communications at any time by:

Clicking the unsubscribe link in our emails

Contacting us directly at [email protected]

Updating your preferences in your account settings

6.5 Complaint Rights

If you believe we have not handled your personal information appropriately, you may lodge a complaint with us or with the Office of the Australian Information Commissioner (OAIC).

7. COOKIES AND TRACKING

7.1 What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us provide you with a better experience by remembering your preferences and analyzing website usage.

7.2 Types of Cookies We Use

Essential Cookies: Necessary for website functionality

Analytics Cookies: Help us understand how visitors use our website (we may add Google Analytics or similar services in the future)

Functional Cookies: Remember your preferences and improve user experience

7.3 Managing Cookies

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

8. FUTURE UPDATES AND ADDITIONAL SERVICES

We may add additional third-party services in the future, including:

Website analytics tools (e.g., Google Analytics)

Social media pixels (e.g., Facebook, Instagram)

Live chat or customer support tools

When we implement new services, we will update this Privacy Policy and notify you of any material changes.

9. INTERNATIONAL TRANSFERS

Some of our service providers may be located outside Australia. When your information is transferred internationally, we ensure appropriate safeguards are in place to protect your privacy in accordance with Australian Privacy Principles.

10. CHILDREN'S PRIVACY

Our services are not directed to children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of any material changes by:

Posting the updated policy on our website

Sending you an email notification if you have provided your email address

Updating the "Last Updated" date at the top of this policy

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

12. CONTACT INFORMATION

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

True Essence Living
Email: [email protected]
Website: trueessenceliving.com
ABN: 27 309 936 532

For privacy-related requests, please include:

Your full name

Your email address

A clear description of your request

Any relevant account or reference numbers

We will respond to your inquiry within 30 days or as required by applicable law.

By using our services or website, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.